Return Policy

We operate a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at rubenpeeterskrc@gmail.com. Please note: returns must be made using the provided return label.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at rubenpeeterskrc@gmail.com.

Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and then make a separate purchase for the new item once the return has been accepted.

14-day statutory cooling-off period in the EU
Without prejudice to the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether or not the return was approved. If approved, you will be automatically refunded via your original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.

Contact us at rubenpeeterskrc@gmail.com if it has been more than 15 business days since we approved your return.